25% OF FIRE DAMAGED BUSINESSES NEVER RECOVER FROM A FIRE*

Fire Alarm Monitoring

Reliable protection, trusted partnership

SMC provides professional fire alarm monitoring services that help installers offer greater value, stronger protection, and peace of mind to their customers. From our NSI Gold-approved Alarm Receiving Centre (ARC) in Nottingham, we monitor over 70,000 fire alarm systems across the UK and Ireland.

Our experienced agents are on call 24/7 to handle alarm activations quickly and professionally. Every activation is assessed, verified, and escalated according to your customer’s defined plan, ensuring the right response, without delay.

With full accreditation and industry-standard resilience, our monitoring service gives fire installers the confidence to offer their customers more than just compliance; it enables them to offer a smarter, safer, more complete solution.

Partner with SMC for Fire Alarm Monitoring

Why fire alarm monitoring matters to your customers

A fire alarm can only go so far on its own. Without active monitoring, there’s no one to respond when a building is empty or when lives and assets are at risk outside working hours.

SMC’s monitoring service adds real-time response to the fire systems you install, helping your customers:

Detect and respond to fire risk even when the premises are unoccupied

Protect staff, stock, and business continuity

Meet regulatory requirements and insurer expectations

Receive timely support in line with their pre-agreed escalation plan

Gain peace of mind knowing their property is monitored round the clock

With verified monitoring in place, your customers don’t just meet minimum safety standards—they take active steps to protect people, property and business continuity.

The risks of leaving systems unmonitored

Many businesses mistakenly believe that a fire alarm alone is enough to protect them. But without monitoring, there’s no guarantee that anyone will be alerted when the system activates.

Leaving fire systems unmonitored exposes end users to real risks:

Delayed response if an alarm triggers outside working hours

Greater property damage if a fire goes undetected

Non-compliance with regulations in higher-risk or multi-occupancy buildings

Invalidated insurance if early warning or verification protocols are not met

Increased liability if lives are put at risk through preventable delays

As an installer, offering monitoring helps protect your customers and strengthens your reputation as a trusted, forward-thinking provider.

The commercial benefits for fire alarm installers

Adding SMC’s fire alarm monitoring to your offering can help you win more work and build longer-term client relationships.

Here’s how it benefits your business:

Differentiate your offer with a complete, value-added solution

Improve customer retention through ongoing service provision

Create new revenue streams with minimal setup and support required

Strengthen your reputation by aligning with an NSI Gold-approved monitoring partner

Reduce customer disruption with online VRT testing and scheduling through <<<TOUCH>>.

We provide the infrastructure, support, and accreditation so you can focus on installing quality systems with a monitoring partner you can trust. Give your customers the safety, support, and confidence they deserve while creating new opportunities for your business.