About Us

Our dedicated team is on hand around the clock – whether you’re an existing customer looking for answers to commonly asked questions, or a new customer keen to find out more about our range of security monitoring solutions. 

If there’s a specific team you need to contact or service you’re looking for, use the details below: 

FIRE TESTING 

https://smc-ontest.co.uk 

SALES HUB 

Mon-Fri 08:30 – 17:00 

New business, contracts, pricing, CCTV quotations, tender support, and general sales enquiries 

0844 879 1702 (opt 1) 

[email protected]  

TOUCH HELP DESK 

Mon-Fri 08:30 – 17:00 

0844 879 1704 (opt 5)
[email protected] 

Register for access and system testing: smc-touch.co.uk/registration 

ADMINISTRATION 

Mon-Fri 08:30 – 17:00 

0844 879 1704
Commissioning (opt 1)
Data (opt 2)
Orders (opt 3)
Reports (opt 4)
TOUCH (opt 5)
General (opt 6) 

Orders: [email protected] 

URN Updates: [email protected] 

Data & General Admin: [email protected] 

Cancellations: [email protected] 

Schedules/Open Close Updates: [email protected] 

SMC OPERATIONS 

Alarm Receiving Centre 24/7 

0844 879 1703 (opt 2) 

Engineer Rotas / OOH Service: [email protected] 

SMC VISION 

Alarm Receiving Centre 24/7 

Call: 0844 879 1703 (opt 1) 

Vision Administration: [email protected] 

Vision Cancellations: [email protected] 

ACCOUNTS 

Billing: [email protected] 

Collections: 0800 028 3082   [email protected]