Contact Phone
  • Global network
  • SMC UK
  • TOUCH Log-in
  • SmartPac Log-in
  • Services
    • Site Access Services
    • Fire Alarm Monitoring
    • Intruder Alarm Monitoring
    • CCTV Monitoring
    • Fire Alarm Testing
    • Business Efficiency Services
      • Intruder Verification
      • Video Patrols
    • Employee Welfare
      • Safezone
      • Video Escort
    • Response Services
      • Keyholding
      • RSPNDR Rapid Response
    • TOUCH
  • Resources
  • About Us
    • About Us
    • Careers
  • Contact us
  • Concierge
  • Driver Minder
Contact Us
Chubb countries - mobile
ASIA PACIFIC
  • Australia
EUROPE
  • Belgium
  • France
  • Netherlands
  • United Kingdom
  • -->
NORTH AMERICA
  • Canada

Services » TOUCH

A SMARTER WAY TO MANAGE FIRE AND SECURITY ESTATES

TOUCH

If you’re already a TOUCH user, you can access it here

A smarter way to manage fire and security estates 

 

TOUCH is SMC’s secure customer portal, designed specifically for fire and security installers. It gives you full visibility and control over your connected sites, helping you save time, stay organised, and deliver a smoother service to your end users. 

Whether you’re commissioning a new system, updating keyholder details, or checking the status of a recent alarm test, TOUCH puts the tools you need in one convenient place. It is available 24 hours a day and works seamlessly across desktop and mobile devices. 

Partner with SMC for TOUCH Partner with SMC for TOUCH

If you’re interested in the time-saving benefits of TOUCH, contact us for a demo.

What you can do with TOUCH 

 

TOUCH simplifies the day-to-day tasks that keep systems running and customers protected. Key features include: 

  • Rapid site commissioning
    Set up new systems in minutes, without calling the ARC or submitting paperwork. 
  • System testing and logs
    Run fire alarm tests and view historical test data to confirm regulatory compliance. 
  • Keyholder assignment
    Add, remove, or update keyholder contact details as needed. 
  • User management
    Manage installer accounts and permissions across your organisation. 
  • Service visibility
    Check system status, recent activity, and service logs across all connected sites. 
  • Access from anywhere
    Use the portal from the office, on site, or on the move via secure login. 
  • Fast issue resolution
    Identify system faults early and keep customers informed with accurate, real-time data. 

Built for installers, backed by SMC 

 

TOUCH is designed for the way you work. It removes friction from routine processes and gives you more control over the services you provide. Every function is backed by SMC’s 24-hour monitoring infrastructure, so you can work quickly and confidently, knowing support is always available if needed. 

 

Submit a short enquiry form today for a demo of TOUCH and discover how it can simplify estate management for your fire and security installations. 

 

Fill the form below and our expert team will get in touch with you soon:

Consent(Required)

Fill the form below and our expert team will get in touch with you soon:

Consent(Required)
Google reCAPTCHA logo Privacy Policy and Terms of Service apply.

A global organisation

SMC is one of the UK and Ireland’s
leading security monitoring provider.

Know more from our experts today.

Follow us

  • Linked In
Quick links
  • About Us
  • Custodian
  • Vision
  • Portfolio Management
  • Contact us
  • GDPR
Our global locations

©2025 Security Monitoring Centre. All Rights Reserved.

Registered in England and Wales No. 00318215

Chubb House, Shadsworth Road, Blackburn BB1 2PR

  • Terms of use
  • Privacy Notice for Website and Apps
  • Modern slavery statement

Follow us

  • Linked In

Oops! We could not locate your form.

Oops! We could not locate your form.

Google reCAPTCHA logo Privacy Policy and Terms of Service apply.
  • TOUCH Log-in
  • SmartPac Log-in

Global Organisation
Worldwide
  • English
Europe
Belgium
  • French
  • Dutch
France
  • French
Netherlands
  • Dutch
United Kingdom
  • English
North America
Canada
  • English
  • French
Asia Pacific
Australia
  • English